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home  MfgRobots >> 亿迅智能制造网 >  >> Manufacturing Technology >> 自动化控制系统

支持跨行业应对 COVID-19 的自动化策略

这篇博文包含 UiPath 客户使用自动化来响应需求急剧变化的现实示例。

示例按行业分组，顺序如下：

1. 公共部门

2.医疗保健

3.金融服务

4.保险

5.政府

七、交通

8.所有其他行业

公共部门

新冠疫情高峰期为印度基本服务人员提供锁定电子通行证

印度市政当局需要在新冠肺炎疫情高峰期间授权各服务提供商（亚马逊、1mg、Flipkart、Zomato、Swiggy 等）的基本服务和交付管理人员的流动。流程如下：首先，服务提供商的经理向国家机构发送大量重要人员名单，以生成锁定电子通行证批准。随后，国家机关向指定人员发放了相应的宵禁通行证。

解决方案

市政当局与安永印度城市转型团队以及合作伙伴 Integra Micro Software Services (P) Ltd 合作，建立了 UiPath 机器人来帮助管理工作。机器人从发布列表中提取命名电子邮件，并自动生成宵禁通行证，并在所需模板中包含必要的详细信息。然后，机器人会填写一份报告，详细说明发放通行证的人员数量。这使得政府当局能够跟踪和管理获准在其城市内流动的总人数。

好处

为州政府自动整理大量新冠患者数据

在大流行高峰期间，国家当局正在对患者进行大规模的严格检测。在该过程的第一部分，地勤人员和医护人员收集了正在接受检测的患者和过去的检测样本的数据。然后，患者数据通过国家当局门户直接进入集中存储库。随着州政府计划加强新冠病毒检测，从国家管理局网站整理州数据并将其添加到州政府数据库的任务成为一项艰巨的任务。随着每天的患者检测量超过 2,000 次检测，从国家权威机构门户下载 Microsoft Excel 表格形式的每日患者数据后进行手动整理变得非常耗时。

州当局团队希望实现快速自动化，从国家当局门户自动下载新冠肺炎患者检测数据，然后近乎实时地从州政府门户传输到数据库。州政府数据库中整理的数据将帮助州政府做出快速、实时的决策，并根据患者的检测结果动态改变行动方案。

解决方案

实施自动化后，受测患者的数据将以 Excel 表格的形式从国家权威机构网站下载。然后，州当局创建了一个在线网络表单，并通过一个 API 填写了患者数据，其中包括新的患者数据和需要更新的旧患者数据。所有最新的患者数据每天都需要多次整理。患者数据量与该州的检测量成正比。

Auxiliobits Technologies Pvt Ltd 的团队快速创建了这一流程自动化，通过该流程，UiPath 机器人从国家当局门户网站下载患者数据，然后获取测试患者的记录，并通过 API 将这些患者数据记录发送到相应的州政府门户网站。这有助于国家当局提供更新的数据并获得可行的见解。

好处

自动化新冠肺炎警报并监控州区内的隔离人员

在新冠肺炎疫情高峰期，区政府对各区的隔离人员进行了严格的健康监测。当局向被隔离人员拨打电话，并指示他们遵循适当的医疗保健标准。对于报告有新冠肺炎症状的隔离人员，我们会立即向医疗团队发出警报。每个医疗团队都拜访了这些人，进行了必要的健康检查，并采取了后续措施，作为新冠疫情应对措施的一部分。这个综合性的“新冠战士团队”在这段时间做出了巨大的努力，提供了必要的应对措施。

地区当局团队希望快速实现自动化来帮助完成这一过程。理想情况下，向联络中心团队报告症状的人员的警报可以尽早以自动方式向相关医疗团队发出。这有助于减少关键响应时间。

解决方案

地区当局创建了一份在线表格，由联络中心团队为每位被隔离者填写。然后，医疗保健参数会自动整理在在线表格中。 UiPath 机器人取代了之前的手动流程，而是获取有症状人员的记录并将警报直接发送给医疗团队。

Auxiliobits Technologies Pvt Ltd 团队快速创建了这种自动化，UiPath 机器人通过该自动化过滤并获取有症状人员的记录，然后通过警报将这些记录发送给相应的医疗团队。这有助于地区当局迅速做出反应并提高流程的灵活性。

好处

由于新冠肺炎疫情导致的封锁，罗马尼亚及时处理了数十万份福利申请

2020 年 3 月 18 日，罗马尼亚政府发布了一项政府紧急法令，规定失业救济金，以支持工作和收入受到新冠危机影响的公民。国家支付和社会监察局 (ANPIS) 管理有资格获得财政支持的六类受益人的索赔流程。 ANPIS 必须通过其由 41 个县分支机构组成的网络来开展这项紧急活动，无需任何额外工作人员。在每个月的前 10 天，受影响的公民可以在在线门户网站 (aici.gov.ro) 上提交请求和所需的文件。 ANPIS 员工必须验证每一份申请，创建数据库，并将其发送到另一个部门进行付款。2020 年 5 月上半月，ANPIS 在罗马尼亚收到了 110,000 份财务支持请求。

解决方案

UiPath 自愿向 ANPIS 提供无偿技术支持和软件机器人，以提供无人值守的自动化解决方案。 2020年5月，38个县分行得到了软件机器人的支持，该机器人处理了六类受益人中的四类。机器人验证了智能PDF文档应用的准确性，并将正确的数据提取到数据库中。然后，它创建了包含支持文件的单独文件夹，其中包括每个申请人的名字和姓氏。如果申请不正确，机器人会通知申请人并要求提供额外文件。​

好处

由于欧盟数百家制药公司面临短缺，及时定制了新冠肺炎基本药物模板

欧洲药品管理局 (EMA) 与制药行业和欧盟 (EU) 成员国合作，于 2020 年 4 月 17 日启动了第一阶段的强化监测系统。该系统旨在预防和缓解欧盟各地医院重症监护室 (ICU) 用于治疗新冠患者的关键药物的供应短缺。作为新系统的一部分，每家制药公司都建立了一个单一联络点，向 EMA 报告所有当前和预期的 ICU 基本药物短缺情况。对潜在药品短缺的及时认识以及对欧盟层面可用药品的全面了解，促进了更好的分配，并加快了增加产能的批准，以帮助拯救生命。为了帮助报告，EMA 最初创建了一个模板，供欧洲经济区/欧盟数百家生产和销售 ICU 药品的公司填写。

解决方案

UiPath 自愿为三个独立任务部署的无人值守自动化提供无偿技术支持。首先，软件机器人确保每个制药公司都会收到一个定制模板，并在该模板中预先填充将在项目当前阶段跟踪的药品子集，以及各自公司生产或销售的药品。下一步，软件机器人收集单个联系点向 EMA 提供的信息并更新主文件。此外，它还收集短缺通知并将其上传到另一个主文件中。​

好处

机器人帮助印度州卫生部门整理数千名被隔离公民的数据

根据国家法律，印度州卫生部门需要定期更新新冠隔离人员国家健康门户网站上的数据。这包括过去两到三个月内抵达的任何入境旅行者以及新冠病毒阳性人员的任何一级接触者。考虑到每个州被隔离的人数众多，编制数据非常耗时，并且需要大量的人工工作。

解决方案

州卫生部门正在研究 UiPath Robots 来分发其关于被隔离人员的数据。这些机器人将从全州响应 Excel 表中获取数据，并在 COVID-19 被隔离人员国家健康门户网站上更新被隔离人员的综合记录。合作伙伴 Rise Tech Software Pvt Ltd 和 Integra Micro Software Services (P) Ltd 合作交付了这一具有影响力的自动化。

这种自动化将帮助该州减轻从事这项活动的过度劳累的团队的负担。这将使国家卫生部门比以前更快地更好地了解被隔离的人数，以便他们能够以更灵活的方式进行计划和反应。

好处

地方政府需要一个仪表板来协调监测当地疫情的工作

在新冠疫情最严重的时期，快速响应援助和信息请求对于地方政府至关重要。由于市政厅之间缺乏整合，地方政府很难跟踪和响应紧急请求，从而造成混乱和延误，影响公民的健康。

解决方案

南美洲的一家政府建立了一个控制室仪表板，其中输入了 UiPath 机器人从 65 个市政厅地点收集的数据。 UiPath 机器人可以登录公共网站，提取和分类数据，然后将其输入仪表板。数据的透明度有助于确定响应的优先级并动员支持，例如向关键地点分发个人防护装备 (PPE)。

好处

美国总务管理局 (GSA) 需要加快感染数据收集速度来管理病例数

美国总务管理局 (GSA) 管理着美国 (U.S.) 约 9,600 座建筑物的办公空间。为了跟踪新冠病毒在其组织内的传播情况，地理输入需要与每个县的感染人数相关联，以便构建其财产内的新冠病毒威胁地图。最初，这是由员工完成的，但随着病毒在美国传播，信息需要每天更新多次，这增加了本已紧张的员工的工作量。

解决方案

UiPath 机器人被设计为每天多次汇总数据并发布报告。该机器人登录地理信息系统 (GIS) 并收集 GSA 在美国各地管理的建筑物的信息。然后，通过将建筑物与县感染计数进行匹配，它增强了 GSA 内感染传播的地图。

好处

自动化，以方便法国批准那些无法在家工作的员工出差

在疫情高峰期，法国公司被要求填写政府规定的表格，证明所有无法在家工作的员工需要上班或出差的原因。公司很难及时填写表格，因为每份表格需要多达 12 个字段的数据、手写签名和公司印章。​​员工发现未携带经过认证的表格出行，初犯将面临 150 欧元的罚款，重犯将面临最高 1,500 欧元的罚款。

解决方案

该解决方案采用自动化技术，获取包含员工数据的 Excel 文件并填写政府规定的表格，从而将每位员工的处理时间缩短至 10 秒。公司可以继续手工签署和盖章表格（出于法律原因），或者也可以自动化此过程，进一步减少完成每个表格所需的时间。

好处

补充营养援助计划 (SNAP) 申请的增加导致处理延迟，影响了有需要的人

每周 SNAP 申请数量增加了约 6,400 份，并且随着新冠病毒危机的加深而继续增长。向受这场危机打击最严重的人发放福利的时间可能会延迟。​

在实施自动化之前，申请处理时间为 30-35 分钟。随着危机高峰期需求持续增加，各州因手动处理过程中出现的错误而面临巨额罚款。

解决方案

自动化能够在短短五分钟多的时间内处理申请（手动处理时需要 30-35 分钟）。人为错误率降至零。经过三周的提升，自动化每天可以处理多达 1,000 份申请。

好处

为远程联邦雇员创建安全监控工具的可见性

在新冠疫情封锁期间，美国联邦雇员被要求在家工作，并且无法访问被安全基础设施封锁的重要监控工具。向所有在家工作的员工提供访问权限是不可行的，因为这会让员工无法了解基础设施问题或重要的应用程序状态。 

解决方案

该联邦组织构建了一个软件机器人，可以定期截取重要监控工具的屏幕截图，并将其作为消息附加到 Microsoft Teams 中。这为远程员工提供了急需的对他们无法访问的监控工具的可见性。

好处

Agrosuper为12,000名员工发放了通勤卡，让他们在隔离期间更轻松地上班

Agrosuper 是一家致力于“始终把事情做得更好”的食品公司。隔离期间，该公司需要让重要员工继续工作，以维持关键的食品供应。但是，提供安全、免费的交通来帮助 12,000 名员工往返于公司的生产工厂和办公室并不容易。

解决方案

部署了一个有人值守的机器人，它从 SAP SuccessFactors 获取当前工人的报告，对其进行分类，并在政府网站上输入信息，以获得大约 12,000 名工人的通行证。然后机器人将通行证通过电子邮件发送给工人和他们的老板。

如果没有自动化，这项任务将需要六个人几天才能完成。但它与机器人一起运行仅需五个小时，使员工能够腾出时间专注于更重要的任务。

好处

医疗保健

都柏林 Mater 医院自动化了新冠病毒检测结果，减少了护士向感染预防和控制 (IPC) 报告的时间

在大流行最严重期间的新冠病毒检测点，检测结果需要记录在不同的系统中并向 IPC（或地区同等机构）报告。行政工作占用了护士50%的时间，而且是一个特别繁琐的过程。该流程创建于 2003 年 SARS 爆发期间，要求临床医生登录实验室系统，提取疾病代码，然后使用虚拟专用网络 (VPN) 登录 .NET 数据平台并手动输入结果。通常情况下，一名护士需要花费两个小时才能输入结果。然而，在新冠疫情最严重的时期，检测结果需要每天报告。这不仅仅适用于阳性病例，还适用于每项测试，并且每天需要三个小时。

解决方案

UiPath 机器人的创建可登录实验室系统，选择适当的疾病代码并输入测试结果。这些信息的处理时间只需以前的一小部分，为感染控制部门每天节省 3 小时，每周节省 18 小时。

通过为每位护士配备机器人的方法，感染控制部门每天节省了三个小时，使医务人员能够将更多时间花在照顾患者上，而不是填写文书工作。

好处

验证新生儿医疗补助，确保他们不会失去健康福利

纽约市一家大型医院有 20 多名医疗保健管理人员致力于研究、验证新生儿的保险身份证明文件 (ID) 并将其更改为基于州的医疗补助计划，以确保全面护理不存在缺口。这个过程至关重要，因为它确保父母不必承担接受医疗保健的经济负担。它还确保他们以及他们的新生儿获得医疗补助的所有福利。

解决方案

医院决定使用软件机器人实现这一过程的自动化。机器人首先将医疗补助警报电子邮件路由到定义的组文件夹，然后提取随附的 PDF。然后使用光学字符识别 (OCR) 和智能字符识别 (ICR)，通过检查新生儿的患者档案提取并确认标准 PDF 数据。然后在医疗补助数据库中自动更新保险 ID，并关闭所有注释和跨平台工作流程。如果流程出现异常，会在工作流中创建任务，进行人工干预。

好处

针对新冠肺炎导致的大量新患者涌入进行自动远程医疗登记

为了遏制新冠病毒的传播，一家医疗保健公司鼓励患者注册远程医疗服务并进行自我诊断。在实施自动化之前，患者入职是由联络中心员工手动完成的，而护士则专注于患者互动。但是，由于该公司预计应用程序将显着增加，因此需要以更有效的方式解决此工作负载。

解决方案

该医疗保健公司部署了一个无人值守的机器人来管理一个网络表单，该表单可以自动为其远程医疗平台注册患者。

提交请求后，它会在 Dispatcher 中排队。然后表演者登录数据并进行验证。完成后，患者即可接受远程医疗服务。

病例管理流程完全自动化，每天为临床医生节省大量时间。

好处

加速招募志愿者和医疗保健退休人员，以帮助抗击新冠肺炎

近 5 万名志愿者报名支持全国应对新冠危机的努力。这些志愿者响应政府号召，向退休医疗专业人员提供帮助。

手动扫描其应用程序需要大量资源，并且有成为瓶颈的风险。

预筛选（检查凭据、犯罪记录等）是注册过程的关键部分，入职需要快速进行。在这样的危机中，快速反应势在必行。

解决方案

软件机器人的诞生是为了帮助解决繁重的人力资源问题。

它们用于运行筛选和背景调查流程，将申请数据上传到人力资源系统，并告诉部门和第三方该人已准备好入职。随后，这些部门开始提供安全通行证、培训用品等。

这些机器人还被用来将志愿者分配到不同的工作，甚至向危机部门提供每日报告以供监督。

好处

在新冠疫情高峰期间密切跟踪医务人员的健康状况

由于新冠病毒具有传染性，在疫情最严重的时候，有必要密切监测医务人员的健康状况。卫生系统需要跟踪病毒感染者的症状、疾病阶段和其他数据，并跟踪健康员工以优先考虑他们的安全。报告需要实时更新，同时又不能给已经不知疲倦工作的员工增加压力。

解决方案

设置了 UiPath 机器人来跟踪医院员工的健康状况。它记录了感染了新冠病毒的员工、需要隔离的员工以及健康状况良好的员工的详细信息。

该机器人实现了资源的高效分配，为医护人员和患者提供了及时的帮助。

好处

随着测试量的大幅增长，加速了得来速新冠病毒测试

新冠病毒在美国蔓延后不久，疾病控制中心 (CDC) 就监督了一些组织成为检测点的审批工作，其中包括实验室、药房、医院和其他设施。这些设施的需求量巨大，导致人们排起长队等待接受检测。 COVID 检测方案要求患者进行登记并拥有正确标记的检测试剂盒以供收集和报告。

由于社交距离规定到位，远程注册管理员需要验证患者是新患者还是现有患者，并将其注册到 Epic 电子病历 (EMR) 中。注册管理员还需要在前线 10 台远程打印机中的一台上打印测试标签。这一手动过程，再加上意外的打印机路由，导致平均等待时间增加了 6 个小时。

解决方案

美国最大的医院之一在短短 48 小时内就设置并部署了有人值守的机器人。它获取患者数据，通过 Citrix 环境检查他们是否已经是 Epic EMR 中的患者，注册患者，并正确选择正确的打印机来创建标签。 人类执行此过程需要两到三分钟，而 UiPath 机器人只需 14 到 16 秒即可执行。

好处

保险公司实施自动化来应对呼叫量激增

在疫情最严重期间，约 90% 的保险公司没有能力裁决新冠索赔。

因此，当患者前来接受新冠病毒检测或治疗时，大约 90% 的索赔被拒绝，并且患者被迫预先支付所有血液检测费用（通常费用约为 2,000 美元）。

这个问题最终影响了保险公司的联络中心，该中心已经处理了大量的电话。

解决方案

欧洲的一个公共资助的医疗保健系统正在构建一个审计机器人来调查索赔数据。这应该可以帮助人们更直接地了解他们获得血液检查保险资金的资格。

好处

显着加快生产可行的新冠疫苗至关重要

由于大流行初期的特殊情况，研究、开发和测试周期加快，制药公司需要比以往更快、更频繁地跨系统和团队处理测试数据。

解决方案

开发新冠疫苗的主要竞争者正在讨论使用 RPA 跨系统和团队自动输入临床测试数据。

好处

医疗保健提供商的收入周期管理 (RCM) 业务节省了 138,000 个小时，减少了积压

由于业务流程外包 (BPO) 经验不佳，该提供商的现金申请流程被收回到内部，并配备人员来管理所有商业和医疗保险索赔调整。高峰数量通常会造成积压，迫使每周加班和周末工作两到三个小时。由于银行与 Epic 电子病历 (EMR) 系统之间的互操作性限制，大量现金调整需要手动电子数据交换 (EDI) 提取。

解决方案

在短短六周内，医疗保健提供商重新设计了流程，从 RPA 开始。它使用 EDI 活动提取现金详细信息，然后精心安排机器人来满足高峰需求。然后，它在两个现金团队之间部署和扩展了该流程，从而对 Epic EMR 中 98% 的索赔进行了实时调整。 该解决方案使销售外包天数 (DSO) 缩短了三天，并节省了 138,000 个小时并重新分配给工作拒绝和积分。

好处

一家全球医疗保健机构集中了受新冠疫情影响地区的数据

该组织昼夜不停地工作，集中处理来自全球各地的有关疫情的最新信息。信息来自 50 多个国家和五种语言，需要快速准确地做出决策。

解决方案

通过设置过滤系统，机器人可以处理来自中东、非洲和一些海湾合作委员会 (GCC) 地区的信息。 UiPath Robots 从五个不同的系统中抓取数据，并将信息集中在一个来源中。

好处

新冠疫情初期，大规模医疗保健招聘工作因行政措施而推迟

由于新冠危机，一家政府机构在医疗保健的所有领域开展了雄心勃勃的招聘活动。我们向所有有医疗保健经验、可以上班的人发出了全国性的行动号召，超过 24,000 人响应。​

在被录用之前，所有候选人首先需要完成警方审查程序，并且该机构需要确认他们过去从未被终止过雇佣关系。 完成这些步骤后，他们就可以继续进行下一个应用程序。这些步骤是手动完成的，这导致潜在候选人的聘用出现严重延迟。

解决方案

支持机器人的解决方案简化了检查流程（警方审查和之前的就业状态），从而更容易验证候选人。​机器人处理候选人的速度比人类快 10 倍。

好处

订单积压导致必要的医疗用品无法到达医院储藏室

医院供应链购买了大量医疗用品，以满足新冠疫情带来的需求。数量是正常水平的 10-20 倍，给采购团队带来了压力。这使得医院无法为其产品采购足够的库存。

解决方案

加拿大的一家大型医院将使用自动化来实时平衡订单和库存，从而避免将产品运送到正确的医院库房以供关键用途时出现积压和延误。

好处

手动数据输入导致患者诊断周期较长​

This healthcare provider uses a mobile survey to complete its initial diagnoses for patients. The information from the survey needed to be entered into two core platforms, CareLink and Vivify, by more than 20 data entry specialists. The specialists then used the care data to predict potential diagnosis. At the time, there was no API integration between the healthcare platforms.

Solution

With help from UiPath, the provider automated the process to free up the data entry specialists to work on other related activities, while also significantly reducing the time it took to predict a potential diagnosis.​

Benefits

Staff reductions driven by COVID created delays in claim and payment processing

60% of a large dental organization was furloughed due to inactivity during the height of the COVID crisis. This left mission-critical processes unmanaged. The dental organization’s claims process was manual, and personnel were no longer available to execute. On top of that shortfall, finance and revenue cycle management completely stopped, impacting cash flow.​

Solution

The dental organization is starting to use automation to keep their claims process and Revenue Cycle Management running. With attended automation, they will take the details of a claim from a spreadsheet and check its status via a common exchange portal. The status will then be updated in the spreadsheet and used to track incoming payments, prioritizing larger pending claims.

Benefits

Healthcare provider operating at full capacity struggled to keep up with inquires​ from concerned customers

This healthcare provider’s contact centers and other communication channels were on the verge of breakdown due to the high volume of incoming calls and inquiries from members concerned about COVID symptoms. Members were seeking care as well as basic healthcare information.​

Solution

The provider is exploring how software automation can help alleviate pressures on their contact centers. Automation can easily parse through data in multiple systems and intelligently extract targeted info about preexisting conditions of the member population and collate emails to millions of customers and members, thus providing essential information such as eligible health benefits, nearest testing locations, prescriptions and tips on staying healthy.

Benefits

Financial Services

Automation of 800,000 inbound applications for CARES Act, a 50x increase from normal levels

On March 27, 2020, the U.S. government announced the Paycheck Protection Program (PPP) to help small businesses impacted by COVID.

As part of the Coronavirus Aid, Relief, and Economic Security Act (CARES), the PPP provided $349 billion in loans to businesses with less than 500 employees during the height of the COVID crisis. Lenders started accepting applications on April 3, 2020, and faced operational challenges in processing all of them.

Solution

In the first several weeks after the PPP announcement, UiPath helped two of the top three U.S. banks automate their loan issuance. The automation extracts borrower information from loan forms (PPP forms, Internal Revenue Service forms, etc.) performs detailed loan verification checks, then submits data into Small Business Administration's (SBA) portal. This action resulted in instant underwriting approval.

This solution provided much needed relief in terms of increasing the throughput of the process. For example, one of the banks saw a 90% reduction in time taken to upload loan data into SBA. 

Read the whole loan application automation story on our blog, or check out The Lab Consulting Group’s post for an alternative breakdown.

Benefits

Increased number of complaints due to finance challenges during the height of COVID

A financial services company received an increased number of complaints from customers about financial challenges and concerns caused by the COVID pandemic. With reduced staffing and increased volumes, the company needed a way to acknowledge customer complaints in-line with regulations.

Solution

Automation helped the company manage its acknowledgement of customer complaints quicker and more efficiently. It works like this—a software robot first sends a letter to customers acknowledging receipt of complaints. It then pairs customer details with a date and time to trigger the relevant communication. 

This solution keeps customers up-to-date, while meeting regulatory requirements and avoiding any fines.

Benefits

A surge in small business loss claims created a processing backlog that governments struggled to handle

Many small businesses raised claims and notified regulators of losses due to the COVID pandemic when the crisis was first emerging. Operating capacity constraints overwhelmed back office operations.

Solution

Five bots were leveraged to reduce overhead tasks required of claims adjudicators, allowing back offices to focus on claims processing. Bots were developed and deployed in 40 hours to first create a claim, then generate and send the acknowledgement letter to the insured business. The bots started handling 200–250 transactions per day right at the peak of lockdown. All "COVID-19 First Notice of Loss" related transactions were handled by the bots, thereby avoiding any delayed resolutions, which would have negatively impacted customer satisfaction.

Benefits

Global markets experienced extreme spikes in volume soon after the breakout of COVID

Global markets experienced a major spike in trading volumes driven by the COVID pandemic. For example, in March 2020, the S&P 500 saw an average daily volume increase of around 300% over the prior month, with some extreme volume days approaching a 600% increase. This surge in trading volume increased the burden on operations teams to support the trading activity of their customers.

Solution

A UiPath Financial Services client was able to address the increased demand on their operations by leveraging automations placed into production prior to the pandemic. For those areas that saw the greatest spike in activity—particularly trade allocations and reconciliations—additional robot capacity was able to be deployed to guarantee continued efficiency during spike periods.

Benefits

Insurance

Mandated lockdowns created a spike in federal/state leave requests, and insurers struggled to keep up

Due to mandated school closings and federal/state quarantines at the peak of COVID, many employees in the "Group Benefit" business asked for claims per the Family Medical Leave Act (FMLA). The insurance group receiving these claims expected a surge of 300–400 claims per day.

Solution

The insurance group deployed five bots to pick up a claim from a common queue and check eligibility. The bots helped with claim creation, validation, and approval/denial of requests, including return to work notices, letter generation, and responses.

Benefits

Concerned customers calling about cancellations and changes created volume challenges at a travel insurance company

A travel insurance agency’s call center was inundated by an unmanageable volume of requests soon after COVID hit the U.S. Some customers wanted to know if they were covered in case they got the virus, while others looked to submit a claim.

The process for submitting a claim was long and tedious for customers. They had to understand their policy well, manually update forms, and speak to an agent as an additional step.

Solution

A web-based solution was quickly implemented for customers to view policy information, make changes, submit claims, and speak to an agent in real time if they required further assistance. Inputted information and changes were automatically extracted from their online engagements, updated with other data, and passed on to an agent for resolution.

Benefits

An increased number of staff was required to work virtually during the height of COVID, and robots helped order work-from-home kits.

In the first few weeks after COVID spread across the globe, one insurance company experienced a huge volume increase due to the chaos. Orders ramped up, especially in Remote Access Services (RAS), which was necessary to be able to work from home. There were 2,800 transactions in January 2020, 4,065 transactions in February, and 11,925 transactions up until March 19th.

With more and more people working from home, the number of orders exploded. The company didn't have the capacity to be able to fulfill the orders manually and in a timely fashion.

Solution

The insurance company created seven robots to support massive Service Now transactions, including RAS and Enterprise Mobility Services (EMS). ​Their teams can now serve their customers remotely.​

Benefits

One insurance company needed to equip its employees to be able to work remotely

At this point, it's obvious that COVID has disrupted the way we work. Companies that didn't have efficient processes in place to enable work from home (WFH) at the beginning of the pandemic struggled to set them up in time. This shortfall impacted productivity, caused delays, and put more pressure on employees that needed to implement these changes.

Solution

UiPath Robots were used to automate processes that enabled employees to WFH. The bots facilitated an easy, error-free registration of new equipment, set up users for virtual private networks (VPNs), and associated employee IDs with the registration number of the recently-bought equipment.

Benefits

Government

Over 100,000 Flemish entrepreneurs applied for financial support during the COVID crisis in Belgium, overwhelming government employees

On March 13, 2020, the Flemish government in Belgium launched the "COVID Nuisance Premium" to support Flemish companies facing financial difficulties due to the global pandemic. This benefit was addressed to approximately 600,000 active entrepreneurs in the region that might have been in financial distress, so a safe and rapid process was essential.

In a record 10 working days, the Flemish Agency for Innovation and Entrepreneurship (VLAIO), along with their IT partner DXC, built a web application to register the requests. Within six days after the launch, the platform had registered more than 70,000 applications for financial support, which created a significant backlog for VLAIO employees to verify validity and approve or reject the applications.

At busy times, about 800 users wanted to apply for their premium at the same time. On the first day, there was even a peak of 20,000 simultaneous users. A digital queue made sure that the system wasn't overloaded. Users in the queue knew how long they had to wait, which was usually under 15 minutes.

Solution

Several days after the the web application went live, a UiPath Robot began checking various databases to see whether the applicant was entitled to compensation. The robot used the Flemish Access and User Management Systems to automatically approve or reject the requests.

Benefits

Government organizations struggled to monitor staff health during the height of COVID and continue operating

Government agencies have even more work to do during today’s pandemic. Monitoring all staff members and determining if they’re healthy enough to work from the office, or are better to work from home, creates a huge daily overhead that never existed before.

Solution

A UiPath partner built a solution for its government customers that sends out a daily health survey with questions like ‘is your body temperature normal or above 38°C/98°F?’ as well as a weekly survey with questions on social distancing and travel.

The survey responses are reduced into a risk score that helps make the decision on whether a person can work from an office or not.

Benefits

Banks needed to enable digital processes for customers during the peak of COVID

The massive spread of COVID reduced the number of people making physical contact with bank agents. Banks had to adopt more digital services and solutions to continue serving their customers.

Solution

When a customer sends the bank their identity document (ID), the automation uses a combination of optical character recognition (OCR), natural language processing (NLP), and robotic process automation (RPA) to process the request. The bot scans the email, reads the ID regardless of format, and checks for differences with existing information stored in the customer relationship management (CRM) system.

This process was already in the pipeline for this bank. However, given the context of COVID, the CoE made this specific implementation a priority.

Benefits

Manual collection of confirmed COVID cases​ became too burdensome for this military branch

A large military branch was burdened by the manual process of collecting the list of confirmed positive cases from each of the individual guards, and consolidating the data in order to build reports and dashboards.

Solution

The military branch built a series of automations to consolidate data across each of the individual guards, so they could build combined reports faster.​

Benefits

Transportation

Tremendous increase in back-office queues for flight cancelations and amendments

The sudden outbreak of COVID had a large impact on a Dutch airline. Due to restrictions on international travel and lower passenger demand, the company canceled many flights and had to arrange a proper resolution for all outstanding tickets.

Solution

To relieve the burden on staff, the airline employed UiPath and its partner Ciphix who, in just 16 working hours, developed a relevant automation.

The automation first determines if a flight cancelation is in the right queue, then it processes the request and cancels the ticket according to a set of predefined business rules.

The automation can scale up or down during peaks in cancelation requests by simply adding and removing robots.

Benefits

Processing a large increase in voucher requests for Scandinavian Airlines (SAS)

The sudden outbreak of COVID had a large impact on Scandinavian Airlines. Due to restrictions on international travel and lower passenger demand, the company had to cancel many flights and issue vouchers to ticket holders.

Meanwhile, their call center was inundated with inquiries. The company needed a fast way to help issue vouchers.

Solution

To relieve the burden on staff, SAS created six automations and deployed three bots within 24 hours to handle high volumes of voucher requests, cancelations, and extended bookings.

The robots now help contact center representatives understand more about the outstanding requests, enabling them to better communicate with customers.

Benefits

Airline contact centers overwhelmed by cancelation requests

Due to the restrictions caused by COVID, many people canceled their travel plans in 2020. Authorities advised people to work remotely and minimize social interactions. As a result, a major airline's business was impacted when a massive number of cancelation requests hit its contact centers. Requests needed to be addressed quickly, efficiently, and securely, but the contact center staff were overwhelmed.

Solution

With reduced capacity at their contact center, the airline used UiPath to allow agents to pull data faster with attended automations. UiPath Forms and back-office automations supported this effort.

Benefits

The travel industry struggled during COVID with fewer customers and employees

In the last several years, COVID has restricted people from traveling between nations. A major airline drastically reduced their flying capacity to historically low levels, which hurt their bottom line. The airline also took steep actions such as providing unpaid leave for some of their employees worldwide.

Solution

The airline was able to implement attended and unattended automations within its finance and accounting, supply chain, human resources, and IT departments to provide business continuity with fewer employees. Identified process opportunities include crew scheduling, operations control, baggage handling, booking, billing and settlements, and network planning.

Benefits

Retail

Automation helped human resources (HR) handle a massive number of sick leave requests because of COVID

One of the top retail companies in France registered a huge volume of sick leave requests across all their departments due to the COVID crisis.

The HR department faced an issue with sorting the documents submitted by their employees into proper categories, such as sick leave, work accidents, or other HR documents, which were lower priority at the time.

Solution

The company automated two phases of this process. The first involves analyzing and classifying documents with help from optical character recognition (OCR).

The second phase extracts relevant employee information, such as leave dates, and adds it to their HR systems.

These automations helped the HR department focus on taking care of its employees during the peak of the pandemic rather than processing documentation.

Benefits

Processing applicants for 100,000 new delivery positions driven by a surge in online ordering at the beginning of the pandemic

Amid a surge in online orders driven by the COVID outbreak, one of the biggest online retailers in the U.S. needed to add 100,000 full-time and part-time positions for warehouse and delivery workers in order to keep up with the sudden increase in e-commerce.

To do this, they had to process 800,000 to 1 million job applicants under significant time pressure.

Solution

The retailer bought 10 unattended robots to help with the selection process workload. The process works as follows—first, the robots check if the applicant is a former employee. The bots then check if the applicant is eligible for rehire. Finally, if they are still eligible, the bots kick off a background check.

Benefits

All Other Industries

Proactive response to the pandemic with data science and robotic process automation (RPA)

The COVID crisis changed the world as we knew it, requiring the need to respond rapidly and prioritize supporting global infrastructure across industries. Sopra Steria, a leading European information technology consulting and digital services company with 45,000 employees, forecasted its future needs in the new era. Whether it's pandemic or environmental cases that will require predictive analysis, the company is prepared to take preventative actions before a major impact occurs again. Their focus is to drive digital technology excellence in operations through intelligent RPA.  

Their journey began in January 2020 when the Sopra Steria RPA CoE initiated a project combining data science with RPA to create technology solutions that can prevent outages and impacts to customers. When the COVID pandemic spread across the planet a few months later, the solution became immediately valuable.

In the banking industry, it's necessary to streamline services for in-person banking and support of digital banking infrastructure, such as servers, storage, networks, and virtualization resources. This ensures the system can scale and ramp up capacity and resources. The ramp-up is based on the usage to optimize the load, while providing flexibility to ramp down capacity or tasks as needed for cost management purposes.

Before COVID, there was a balance between digital banking and in-person banking. However, during a nationwide lockdown where banks reduced staff, resulting in long wait times, customers preferred to manage their finances online. In the case of load scenarios where online services become inaccessible or performance has decreased, customers were the ones to flag the issue. After the system records the issue, a ticket is created, and an engineer goes through the entire process to increase infrastructure resources, such as ramping up server capacity. The complete infrastructure and virtualization reviews are managed by IT employees, who rotate shifts to ensure support is available 24/7. This entire process, from creation to closure, takes roughly one to three days, depending on criticality.这太长了。 By the time the infrastructure has the necessary resources, customers have already experienced delays, and the company is exposed to the risk of the site crashing due to limited bandwidth.

In the world of digital banking, there is high demand to ensure infrastructure stability. Every bank's goal is to ensure that customers have a seamless experience.  

Solution

The solution for digital banking transformation requires data science, combined with artificial intelligence (AI) and RPA, to take proactive measures before issues reach customers. Using AI and machine learning models, various news sites, newsletters, and magazines are fetched and aggregated to predict upcoming workloads. The bots collect this information to map out the anticipated impact on the digital banking infrastructure. A machine learning model is leveraged to transform unstructured data into structured data by breaking down articles and sentences in order to perform sentiment analysis. Based on the gathered information, the unattended bot designed with UiPath Studio makes changes to the server console and increases or decreases the infrastructure as per the suggested AI element.

To ensure there is no impact to the customer, the bot executes the jobs during non-business hours, and sometimes during service hours, depending on the criticality state and duration of the forecasted impact. Throughout this automated flow, the load gets transferred from one server to another to achieve an appropriate balance. In the case where the criteria deem that the disaster has been lifted, the alert goes out to the configured bot that normal operations have resumed to support in-person banking. This helps save unnecessary expenses that would otherwise be incurred had the server maintained increased capacity when not required.

“This end-to-end automation solution developed in partnership with UiPath has helped our customers adopt a proactive approach and thus staying one step ahead. This solution is one of many, featuring an AI enabled technological advantage, that helps provide an array of benefits to our customers.” — Mohit Gupta, Director of RPA CoE, Sopra Steria

“We introduced UiPath 4 years ago into our business and to our customers as we are tool agnostic and wanted to select a world-class solution that meets our customers’ needs. Our customers have different requirements, infrastructures, &, budgets, in which we believe UiPath, the leading automation platform provides a simple, intuitive user-friendly experience, and cost efficiency to help with the digital transformation journey for our customers.” - Ankur Bansal, Head of RPA CoE, Sopra Steria

Benefits

Replacing physical documents with digital copies to facilitate remote work imposed extra work on employees

The booking department at a large automotive company used to receive several hundred physical invoices per month via a physical internal mail system. To facilitate remote work, this mail system was replaced with a scanning solution.

After the scanning solution was implemented, the booking department began receiving invoices in the form of digital documents. But, the process still required the digital copies to be printed by the booking department. This extra step added around eight hours per day of extra work to the process.

Solution

Within just one day, the automation center of excellence (CoE) created an automation to help with the process. The automation first checks the mailbox in which the scanned invoices come in. Then, it looks for an attachment and, if present, the attachment is printed.​

To improve the solution further, the CoE is now assessing whether the downstream tasks can be automated as well, so the printing can be avoided altogether.

Benefits

Providing RM Education Solutions India employees with internet data usage alerts

After the COVID breakout and resulting lockdown, RM Education Solutions India (RM ESI) facilitated WFH for all its employees, starting March 25, 2020. There were around 300 employees who did not have a proper internet connection at home, so the company sourced over 300 internet dongles (small USB devices that allow you to access the internet) with a daily limit of 3GB of data per person.

But, there were a few employees who were exhausting their daily limit before the end of the day. They were then contacting the IT department to increase their data limit, which was manually fulfilled. This was causing delays and also impacting service delivery.

Solution

RM ESI implemented RPA in 2017 and now uses many bots. With the help of the RPA team, they can use bandwidth from existing robots to check the data usage of the more than 300 employees who were using the dongles. Before, it was manually impossible to log in to over 300 data accounts to check the data balance and proactively increase data limits.

The bots started to execute this process once every four hours to check data usage and report it to IT and the admin help desk. ​This solution helped save production time and cost (from 90,000 Indian rupees to 4,500 Indian rupees).

Benefits

Ensuring a safe return to a new normal through contract tracing, while maintaining citizen privacy

The pandemic has shown that our familiar environment can change drastically overnight. Thankfully, some countries have begun to recover and are carefully exiting isolation.

As restrictive measures loosen, it becomes the responsibility of everyone to be mindful of their surroundings and prevent the second wave of infection. Contact tracing is an effective prevention method but doing so without disrupting the privacy of citizens is a challenge.

Solution

A design for a contact tracing process that respects privacy has been created with the help of UiPath, Ernst and Young (EY), and Upwire in New Zealand. Any business can register on a secure website to generate a QR code. The QR code then allows customers visiting the business to scan the code and register their presence. The system captures the customer's info—the minimum amount to secure privacy. After scanning it, an SMS is sent to the contact tracing team with the mobile number, plus date and time of the visit. The team can then verify the secure database of confirmed COVID-19 infected patients, and track the geolocations visited.

Benefits

UiPath Robot monitors emails for high-priority COVID cases

During the peak of the COVID pandemic, hospitals and government authorities received many emails related to suspected COVID cases. Officials were required to read and analyze them to identify and classify the cases. This was a time-consuming task that led to delays in distributing critical information. It also left the sender without a timely reply.

Solution

UiPath set up an attended robot that can monitor centralized inboxes where concerned individuals are submitting their symptoms. It extracts relevant info from the emails and the generates a report in a .xls file format.

The automation then flags the information based on defined business rules and sends the reports to an admin for further analysis and action. This way, high-risk individuals can immediately be contacted and informed about next steps.

Benefits

Processing a 10x increase in sanitizer orders

Due to COVID, a hygienic company had a 10x influx of orders of hand sanitizer. Before the pandemic, their team usually processed the orders in SAP, but couldn't keep up with the spike in demand. The order response teams executed daily updates to 6,000 orders. They had a six hour timeframe in which they needed to process these orders, plus one hour to handle any exceptions.

Solution

The team recently added 20 unattended robots to handle the volume, and they might add more robots in the future to continue to meet a growing market need. The automation team helped order response teams execute daily updates, with the bots speeding up the process to one order per minute.

Benefits

Tracking employee health across a widely distributed workforce

During the peak of COVID, employers needed to keep tabs on their employees' health. Health screenings are one way to keep track of employee health and well-being.

Solution

Over the course of three days, the UiPath team created an attended robot to help employers streamline the screening process by distributing a simple health survey through popular channels like WeChat and Slack. The robot then aggregates the data into a report and distributes the report to HR for review.

See our Health Screening Bot in our marketplace for more use cases.

Benefits

UiPath Robot compiled a daily report on COVID updates

Staying updated on the latest developments, news, and updates related to COVID, specifically tailored to your needs and from reliable sources, can prove to be a meticulous, time-consuming task.

Solution

UiPath created a robot that scrapes multiple data sources online and creates customized content based on where you're located. The robot then compiles the data into a daily report and emails you the latest count of COVID cases near you, helps guide you on getting tested, and provides other helpful resources.

Want your daily report? Fill out this form.

Benefits

A global insurer needed to ensure all its employees were equipped to work remotely

Working from home had not always been available for employees working for this global insurance company. The pandemic has even forced colleagues to switch departments to support critical lines of business. The company needed to purchase more internet bandwidth as soon as possible to avoid delays.

Solution

A UiPath Robot was set up to scan employee post codes, check the home broadband and 4G connectivity in their local area, and ask the employee to provide details on their home package. This allowed the company to evaluate the current situation of each employee and set priorities on where to invest in a package for better connectivity.

Benefits

Managing the safe return of people back to COVID-free areas

Conquering COVID has been a hard-fought battle that is still in progress in many parts of the world. The regions that have "won" the fight need to make sure that the pandemic doesn't come back as people return to a more normal lifestyle. Places that draw crowds, such as parks, city centers, schools, business centers, and public transport must be monitored 24/7 to ensure a controlled flow of people returning to normalcy.

Solution

The “Conquer COVID-19 Digital Employee" bot was created by UiPath and Jiangsu DepthsData Technology to monitor pedestrian traffic flow through public areas. The bot analyzes a massive amount of data and compiles a real-time traffic report, issuing warnings when traffic flow is at risk of being too dense.

Benefits

自动化控制系统

  • 制造工艺
  • 3D打印
  • 自动化控制系统
  • 工业技术

    1. 爱普生与 Advanced Industrial Products 签约成为肯塔基州和西弗吉尼亚州的经销商
    2. 客户见证：Global-Tek Manufacturing
    3. 大规模智能自动化的5个挑战
    4. 英国金融服务公司在自动化方面处于领先地位
    5. Sesto Robotics 进军欧洲，瞄准德国、奥地利、瑞士
    6. 十大数字工厂：诺基亚
    7. Ambarella、Lumentum 和 ON Semiconductor 合作为下一代 AIoT 设备开发基于 AI 处理的 3D 传感
    8. 德州大学生赢得 10,000 美元 SICK 挑战赛
    9. 如何评估智能自动化的转型能力
    10. 自动化：Kit 将协作式机器人变成自动垃圾箱拣选者
    11. 通过机器人过程自动化释放人类潜力
    12. 创建强大的报警管理系统