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25 位仓库专家和商业领袖揭示了跟踪仓库库存的最佳方法

至少准确有效地跟踪仓库库存并非易事。从库存标签和标签到库存审计、软件系统等,仓库库存跟踪是多方面的,如果您没有预先建立一致的库存管理系统,它只会随着您的业务增长而变得更加复杂。

自然,您希望尽可能准确地跟踪库存,以避免可能对整个供应链产生深远影响的错误。但您也不希望库存跟踪需要太多时间,以至于其他流程受到影响。因此,为了帮助您确定跟踪仓库库存并避免这些陷阱的最佳方法,我们联系了一个由仓库专家和业务负责人组成的小组,并请他们回答这个问题:

“跟踪仓库库存的最佳方式是什么?”

认识我们的仓库专家和商业领袖小组:

  • 金·史密斯
  • 尤金妮娅·列贝丁斯卡
  • 乔治·克里赫
  • 莉巴·杜瑞特
  • 大卫·阿尔特米尔
  • 普尼特·古普塔
  • 道格·奥洛夫
  • 帕蒂·哈里森
  • 简·贝德纳
  • Mihai Corbuleac
  • 蒂姆·史蒂文斯
  • 罗宾·施瓦茨,PHR
  • 吉姆·赫斯特
  • 埃里克·阿莱斯
  • 麦克斯韦齐格勒
  • 凯蒂·克里斯特曼
  • 凯伦·戈登
  • 安德烈·瓦西莱斯库
  • 阿布舍克·贾斯瓦尔
  • 艾米·基尔文顿
  • 斯科特·克鲁姆林
  • 安东尼娅·汤森
  • 瑞安·波拉科夫
  • 安德鲁·罗森
  • 达伦·施雷赫

请继续阅读,了解我们的专家组对跟踪仓库库存的最佳方式的看法。


金·史密斯

@contactkim11

Kim Smith 是 GoodFirms 的内容营销经理。 GoodFirms 总部位于华盛顿特区,是一个 B2B 研究和审查平台,可帮助企业找到最好的代理机构、软件或顾问来应对他们的业务挑战。 Kim 的努力已在 SEMRush、Business2Community、JeffBullas 和其他几个领先平台上得到体现。

“跟踪仓库库存的最佳方法是……”

考虑到众多专家的建议,这些专家被列为为中小企业和电子商务提供外包业务自动化服务的顶级软件公司,以及市场领先的仓库管理软件和库存管理软件,可以说库存管理软件可能是一个最好的方法,但它附带它需要维持一些补充剂。

库存管理软件: 自动化管理工具易于使用、灵活、安全、经济高效且适合移动设备。它们不仅可以跟踪库存,还可以帮助您交互数据以优化和调动仓库库存。一些高级软件还具有数据挖掘功能,以识别销售趋势、购买趋势等。总体而言,这可以优化管理并增加劳动力和利润率。

RFID 和条形码: 这两种方法都是产品电子标签的一种形式,RFID 中的电子芯片和条形码中的标签,可以通过小型读取器设备(例如移动设备或其他任何设备)进行扫描。这个标签存储了大量的产品数据,比如它是什么、制造地点、目的地、添加的处理说明等等。这些是软件中更新库存的一些辅助工具。

审计和周期盘点: 定期的周期盘点和审计一致性有助于简化和完善仓库间和仓库内的库存。定期执行循环时效果最佳,因为它会不断纠正系统中的任何故障并使其平稳运行。


Eugenia Lebedynska

Eugenia Lebedynska 是 McDonald Paper &Restaurant Supplies 的数字营销和 SEM 经理。

“优化仓库是避免误装、突然缺货、退货和人为错误的唯一方法……”

在接收、拣选、包装和运输的永久循环中,有一个工作流算法。因此,跟踪仓库库存的最佳方式是高度优化的仓库管理系统。

做事没有单一的最佳方式。每个企业都有自己的系统,具体取决于行业、在仓库工作的人数、物品周转等等。我们麦当劳纸业正在处理餐厅用品。我们的上油机基于以下几点:

优化平面图。 适当使用仓库空间、适当的照明、宽阔的过道和走道可以更快地完成工作。过道和产品位置的标签对于导航至关重要。

快速移动物品的位置很重要。 此类包裹应易于取用并放置在靠近运输区域的位置。一个经过深思熟虑的布局应该包括最热销商品的区域,例如旺季商品或特价商品,以及损坏商品的指定区域。

接收过程。 我们有一个手动检查流程和一个特殊的房间,员工可以在其中目视检查发票中列出的所有物品是否完好无损且数量正确。例如,与亚马逊不同,
一切都是自动化的。

标签。 一切都必须进行相应的分类和标记。最好不仅跟踪单独的物品,还跟踪单元和托盘。您可以想出自己的标签系统并购买热敏打印标签进行打印。无需使用额外的应用程序即可完成贴标,但我们的仓库和库存管理系统通过软件得到了增强。我们使用专门的程序、条形码、扫描仪和 iPad。

仓库管理软件可让您随时定位任何物品。它是工作流程中最关键的部分之一,也是仓库盘点成功的关键。

选择什么类型的软件取决于特定仓库的需求。有如下选项:

质量控制。 最好定期进行库存控制审计以跟踪仓库库存。仔细检查订单以确保 SKU、数量和运输数据正确,并检查商品是否损坏。

运输控制 是物品仓库生命周期中最后也是关键的一步。我们与最受欢迎和最可靠的供应商合作,例如 FedEx、UPS、USPS 和船上货运 (FOB) 服务。为了帮助我们跟踪运输过程,我们使用专门的运输软件。它创建产品标签并计算包装的重量。在这类软件中,有如下选项:

上述所有内容都是我们跟踪仓库库存的关键点。对我们来说,这是今天最好的。


乔治·克里赫

@LOCATEInv

George Keliher 从事零件制造和库存已有 30 多年,既是一名企业家,也是一名小型企业顾问,专门从事库存管理。 George 在 LOCATE Inventory 上玩得很开心,以至于他的退休计划被搁置了。除了不断发展壮大 LOCATE 之外,George 还忙于一项包括直排轮滑和立式单桨冲浪板在内的计划。

“跟踪仓库的最佳方式是……”

使用库存管理软件,将最佳实践灌输到工作流程的每个步骤中。支持捷径和变通方法的程序将不可避免地导致库存丢失、成本计算不准确,并最终导致利润损失。


Libba Durrett

Libba Durrett 是 Sparklers Online 的创始人。自 2003 年以来,Sparklers Online 一直为婚礼派对和策划者提供庆祝烟火,让他们的婚礼(和照片)更加难忘。

“跟踪库存是一项令人厌烦且乏味的责任……”

虽然有很棒的软件程序可以帮助完成这个过程,但绝对没有什么能比动手和解更好。每 60 天进行一次实物库存盘点,对照发货和计算机库存水平进行交叉引用。有人会认为跟踪我销售的产品,三种尺寸的季节性销售的婚礼烟火,将是最简单的工作。没有考虑到的是盗窃、人事变动和纯粹的懒惰。当我认为我有超过 20,000 美元的库存并且完全错了时,我一直在懒惰地进行库存核对。这给企业带来了巨大的尴尬和财务压力。通过让我的仓库员工以及我自己每个月负责,没有责任,这个过程是可以忍受的。我的仓库不使用任何花哨的库存管理系统。我们使用 Microsoft Excel 和一些巧妙的公式来降低成本。


大卫Altemir

@AltemirConsult

David Altemir 是位于德克萨斯州达拉斯的制造和供应链咨询公司 Altemir Consulting 的总裁。 Altemir 专注于改进库存管理实践。

“严格的交易纪律是维持准确库存的最重要因素……”

采购收货通常是识别和定位物品的第一个点,因此收货码头可以真正实现或破坏组织的库存控制。此时,可以将条形码标签应用于产品,以便在使用周期的后期(例如,在拣货和运输期间)进行进一步的进出交易。条形码标签扫描将确保正确捕获和处理零件编号。仓库位置也可以进行条码处理,以确保在仓库被精细组织成不同的货架和仓位的情况下准确输入位置。 RFID 标签是另一种选择,但条形码标签通常对大多数应用来说更具成本效益,并且在支持准确的成本和数量库存核算方面同样有效。


普尼特古普塔

@EasyEcom

Punit Gupta 是全渠道商务平台 EasyEcom 的创始人兼首席执行官。 EasyEcom 是 Casio、Provogue、Killer Jeans、Swiss Military 等主要品牌开展电子商务业务的首选平台。

“与之前相比,在仓库管理库存已成为另一场战斗……”

在互联网成为每个人的东西之前,在亚马逊主导零售业之前,生活很简单。品牌大多在仓库经营批发业务,而零售则在零售店进行。

然而,随着亚马逊、互联网以及最近的全渠道商务的出现,批发和零售之间的区别已经变得模糊。因此,现在品牌必须从他们的仓库中管理许多以前只处理批发的渠道。

运行这种业务是新事物,大多数系统不支持它。这正在让位于与电子商务、运输公司、支付网关等预先集成的仓库管理平台的新时代。

这是新的规范。每个库存位置都必须能够管理各种销售渠道。欢迎来到 WhatsApp、Facebook、亚马逊等发生的新零售世界。


道格·奥洛夫

Amify 运营副总裁 Doug Orlove 在供应链和金融领域拥有广泛的背景,曾领导 Dole Food Company、Frito-Lay 和 Medge 的运营团队。他在易腐品和消费品领域拥有超过 20 年的库存管理和生产规划经验。 Doug 在乔治亚理工学院学习生物学,并在佛罗里达理工学院获得物流硕士学位。他目前与妻子 Birna 和四个孩子居住在马里兰州。

“通过需求计划确保最佳库存量是维持仓库高效产品流的关键……”

过多的库存量将增加处理和存储成本,而库存短缺会减慢订单履行过程并影响客户服务。通过采用信息共享等供应链管理概念,可以改进预测。销售点数据用于提供准确的基本需求水平。在基本需求之上分层季节性和趋势将提供对未来产品需求的准确预测。


帕蒂·哈里森

@TIMSHME

Patty 是 Computers Unlimited 的医学内容作家。她在博客中介绍了 TIMS Software 作为一体化解决方案如何帮助 HME 团队更智能地工作。 Patty recently returned to Montana, so when she’s not writing she’s eagerly exploring Billings and other nearby areas, looking for her next weekend adventure.

“Too much inventory creates unneeded expenses and too little inventory means lost revenue…”

For many in our industry, inventory management is a necessary evil that isn’t done well. From my experience, many businesses find it challenging because too many inventory management software systems have been weakly bolted on to billing software systems. This weakness causes insecurity for the CSRs who feel the need to verify inventory numbers themselves when answering inquiries. Also, warehouse personnel can’t accurately forecast when to reorder, so we end up with a downward spiral of inventory and an upward spiral of frustration.

What would it look like if inventory management was “just right?” Warehouse personnel would maintain optimal levels of inventory allowing CSRs to trust the quantities being shown and quickly respond to inquiries. Picking would be optimized by several tickets displaying on one handheld device so the employee only goes through the warehouse one time in order to fill several orders. Up-to-date sales history trends would assist with forecasting inventory and keeping carrier costs low. A “Goldilocks” scenario to be sure, but an excellent goal to strive for.

A fully integrated software solution will make sure the right people are doing the right work at the right time. The improvements in customer service and inventory forecasting will boost employee productivity, and reduce labor and carrying costs. You’ll have accurate reporting from inventory to sale and from dispensing to delivery. You’ll also have the data you need to make adjustments that will enable continued growth in your business. Carrying too much inventory is a cost against the bottom line – without inventory, there is no revenue to cycle. Having the correct balance of inventory is key to a healthy revenue cycle program.


Jan Bednar

@theshipmonk

Jan Bednar is the CEO of ShipMonk.

“Having a robust inventory management system…”

That can track your orders and inventory across multiple channels and locations is the best way to track warehouse inventory. This tech solution’s efficacy can be accentuated by performing cycle counts on a regular basis to ensure that inventory levels are accurate.


Mihai Corbuleac

@BigStepInc

Mihai Corbuleac is a Senior IT Consultant at Bigstep.com – a Chicago based IT company providing reliable and scalable cloud-based platform purpose-built for big data.

“If you want to upgrade your warehouse operations, you should consider implementing a warehouse management software that is…”

Also able to gather big data, so your data scientist can structure it, extract what is relevant, and interpret it to increase business profitability. A dedicated warehouse management software will allow you to use scanners with barcode labels to ensure that you can locate products in your warehouse, check stock levels, pricing, trends, etc. This can improve your discount strategy, and it will provide a competitive advantage.


Tim Stevens

@findmeagift

Tim Stevens is the Operations &Logistics Manager at Find Me A Gift. Find Me A Gift is a leading online retailer with over 9,000 gifts to choose from and new lines added every week. Established in June 2000, the company specializes in a wide range of gadgets, experiences, toys, novelty and personalized gifts with worldwide delivery, special offers and year-round sales.

“The best single approach to keeping track of warehouse inventory is cycle counting, also known as Perpetual Inventory (PI)…”

Perpetual Inventory is a process where a section of the warehouse is closed from any stock movements, the stock is counted and then this count is checked against the warehouse system. Any discrepancies can then be investigated and adjustments made. The results can be tracked to form a stock control KPI, which should be updated weekly to show any stock trends and improvements. PI can deliver a wall-to-wall stock take multiple times a year, aiding stock availability and giving more confidence in stock levels.


Robin Schwartz, PHR

@mfgjobscom

Robin Schwartz is the managing partner of MFG Jobs. She leverages her years of experience in HR to bring functional change to organizational leadership and direction to management structures and employees. She holds a Masters Degree in National Security Studies from American Military University. Robin currently holds a PHR certification from HRCI.

“Invest in an inventory tracking system that is appropriate for your business size…”

Smaller warehouses may be able to create proprietary inventory tracking systems with database software. Larger organizations should consider using a system which allows for both movable and fixed tracking options. Moveable tracking allows organizations to see where items are located at all times while fixed tracking allows for easy management and assignment of destinations. Using moveable and fixed tracking together ensures greater inventory efficiency and accuracy.


Jim Herst

Jim Herst is the CEO of Perceptive Selling Initiative, Inc. He helps businesses build sales and accelerate cash flow.

“The single best way to keep track of warehouse inventory is to…”

Assume each item has a stock number and a description if desired. This info is posted on top of a hard card lined with four columns, or if electronically maintained, the same process will apply.

Head columns as:Date, In-stock, Deduct, Balance. Or, as such in the computer program used.

Enter (from carefully counted inventory) the quantity available on (opening) date. Add new purchases of ‘that’ item on date received.

From orders (sales) when first received post date, deduct quantity ordered, mark remaining in Balance column.

NOTE, on/at Order coded ‘to fill’ or ‘Not Avail.’ Order picking, either electronically or manually MUST signal, if even the Item is in stock, it is NOT to be filled for an order marked ‘Not Avail.’

This method, depending on many factors, could or could not require a full-time clerk to maintain. It can be maintained manually or certainly in a computer.

The key is to deduct from available in-stock quantity. Variation of this system, whether manually maintained or in a computer program, will serve well to control inventory. Possibly this same program will show the Source(s) for purchase, costs based on quantity, necessary lead time, and other information.

As described this is a simple process. Certainly, large sellers will already have their tested/adjusted process in place.


Eric Allais

@路径指南

Eric Allais, president and CEO of Washington-based PathGuide Technologies, Inc., has over 30 years of experience in marketing, product management and sector analysis in the automated data collection industry, including warehouse management practices in wholesale distribution.

“The critical success factor to reliably tracking warehouse inventory is…”

Hiring an experienced and highly-qualified warehouse leader. Strong warehouse leaders embrace necessary process changes to optimize the positive impact on customer service and profitability of the warehouse operation. They have a duty and allegiance to inspire the best work from warehouse employees and ensure that processes are followed. Lastly, a strong warehouse leader understands the value and effectiveness of software tool investments such as a warehouse management system. They ensure these tools are used to maximize efficiencies and control of inventory movements.


Maxwell Ziegler

@conveyco

Maxwell Ziegler is the Marketing Manager for Conveyco Technologies, a premier automation systems integrator who helps warehouse and fulfillment/distribution center operations grow and thrive.

“In a typical warehouse environment, the best way to keep track of inventory is through the use of…”

Scanning technology to communicate location events via a Warehouse Execution System (WES), which then talks to the Warehouse Management System (WMS). The WMS oversees all big picture warehouse data and is the official inventory of record. In this method, the inventory would be scanned either manually by a worker with a handheld unit or automatically (as is typical with an AS/RS system) as it is moved into inventory, or is stored, and then scanned again when it leaves storage. In an advanced warehouse, scan points will be work in conjunction with sortation systems to deliver orders or batches of work to their destination, as determined by the WMS.


Katie Christman

@eastwestmfg

Katie Christman is Inventory Analyst at East West Manufacturing, an Atlanta-based global contract manufacturer of components, sub-assemblies, and finished goods for OEMs and distributors – managing projects from design to delivery.

“Check your work…”

For a company of any size, there is nothing equal to physically seeing product for yourself, counting it, and comparing to your system numbers to make sure systems are working correctly. Trusting the number in a computer only works free of input error, delays, and shipping errors. Setting the system aside, standing in front of a shelf or pallet, and then reconciling the two is the best way to make sure that processes and inventory management are on track. For a company the like East West, where inventory is processed by hand, this is something we do every month. But even for a larger company with things like barcoding or RFID, nothing beats checking your work on a regular basis.


Karen Gordon

@Goodshuffle

Karen Gordon is the VP of Growth for Goodshuffle Pro, a software for event rental companies.

“The first key to successfully tracking warehouse inventory is…”

Finding an inventory software that does the dirty work for you. Simply using spreadsheets are a risk and not mistake-proof for various reasons. Spreadsheets are not multi-user friendly, meaning if many employees are accessing the same spreadsheet, the risk of deleting data is very high. An inventory tracking software could allow many employees to enter and alter inventory at the same time without any risk.

Organize your inventory in batches or crates for easy counting and barcode scanning. Buy clear bins and a label maker so you can clearly see what’s in each bin. This will allow for your staff to only remove a section of items at one time, rather than reshuffling things every time you need to scan something in or out. Consider sectioning off by a very specific sub-category of inventory, so that you don’t waste time sifting through items you aren’t looking for.

You should always train your employees to be technologically proficient. Hiring employees who are not able to adapt to your desired software will cause a loss of efficiency in the workplace. If your employees fully understand the technological process, it will save your supervisors tons of time. Implement training sessions and interactive practice sessions to make your employees more comfortable with a software. Allow your employees to practice using the software with fake inventory before throwing them into the job.


Andrei Vasilescu

@DontPayFull

Andrei Vasilescu is a renowned Digital Marketing expert and CEO of a Money Saving platform in the name of DontPayFull. He has been providing cutting edge digital marketing service to various international companies and different online coupons of various brands for years.

“Categorically labeling everything is essential…”

Proper labeling supports managing warehouse inventory in the most efficient manner. Label everything that enters your warehouse categorically. Items not labeled properly might get out of your notice and accounts at the same time. Other than inanimate things, there must be some people working in your warehouse. You should label every human employee to monitor every activity and prevent any unauthorized presence or movement in your warehouse. To track warehouse inventory most successfully, labeling every object and person is necessary.


Abhishek Jaiswal

@cedcommerce

Abhishek Jaiswal is the CEO and Co-Founder of CedCommerce. The firm he represents specializes in helping 3P sellers onboard largest marketplaces of the world. Largest retailers Walmart, Sears, BestBuy have made CedCommerce their channel integration partner to enable 3P sellers list their catalog on their e-commerce marketplaces.

“The single best way to keep track of warehouse inventory is the amalgamation of 3 important elements…”

Demand Forecasting, WMS (Warehouse Management Systems) Integrated with barcode scanners, and JIT (Just-in-Time) Ordering.

Accurate forecasting drives most efficient results. It includes past sales records, market trends, health of the economy, marketing efforts and much more. The key is to be a price as it is possible and include all the variables that could impact forecasting. Correct forecasting helps you order items in just the right amount so as to save precious space.

Thereafter, this data should be synchronized with Warehouse Management Systems. You can easily draw crucial information – fastest moving inventory, low-turn stock, the status of perishable goods, and more. Moreover, threshold-status based alert features alert you just-in-time to re-stock before inventory actually runs dry.

And then there is good old JIT or (Just in Time ordering) This strategy mitigates inventory wastage risks by offsetting them to the manufacturer themselves. So, once you receive a low stock notification from the WMS, you order when they are needed, minimizing wastage problems and saving vital warehouse space.

This method is working great for thousands of sellers associated with us through our Multichannel solutions helping them move and list their inventory on the largest marketplaces.


Amy Kilvington

@BlindsDirectGB

Amy Kilvington works at Blinds Direct, a leading manufacturer of blinds, curtains, and interior furnishings.

“Manage your inventory digitally on a daily basis by…”

Finding a high-quality inventory management system that fits within your budget. If possible, build your own bespoke system! This integrated software should continuously track your inventory levels along with all orders and deliveries. We do recommend that you complement this with up to four stocktakes per year.


Scott Crumrine

@GuavaFamily

Scott Crumrine is the Founder &CEO of Guava Family, Inc.

“Random quality control checks with the manager of the warehouse is a great addition to any inventory process…”

Random quality control mitigates potential mistakes by adding another layer of responsibility in the warehouse to keep it clean and organized. Accordingly, these random checks will help to catch and mitigate potential mistakes in packaging, shipping, and receiving. Not only will random QA checks help improve the overall inventory, but it will also allow the inventory manager more flexibility and ownership over his or her warehouse floor. Giving “ownership” of the processes to the warehouse team will help support innovation and reduce mistakes that hurt the bottom line.


Antonia Townsend

@TheEnclosed

Antonia Townsend is the Founder &Chief Knicker Officer at Enclosed.

“The right warehouse inventory solution varies by size, industry, and stage of company…”

For Enclosed, a high-end lingerie e-commerce company, we have frankly been unable to find any off-the-shelf solutions for our particular warehouse inventory needs. While we looked at several off-the-shelf offerings, nothing fit our needs for managing our high-value (we carry expensive designer lingerie), small sized (think of the size of a pair of folded panties!), and rotating needs (we fulfill our customer demand daily, but do larger batches monthly).

For us, a combination of careful Excel-based tracking (using lots of fairly advanced functions) and old-fashioned plastic-box and label organization has kept our inventory organized and accessible. (The latter being as important as the former.)


Ryan Polakoff

@nexterus

Ryan Polakoff, vice president, sales and marketing of Nexterus, is a supply chain professional with 15 years of experience in sales, supply chain optimization, logistics operations, marketing, and project management. Ryan oversees the Corporate Sales and Marketing teams and is the head of Franchise Development for Nexterus.

“The best way to track warehouse inventory is with the use of…”

Either an IMS (Inventory Management System) or WMS (Warehouse Management System), in which information is fed to and from the warehouse floor via bar coding or RFID.

IMS is focused on inventory management and can be used to supplement current in-house systems. A WMS will provide more overall warehouse management processes and can stand alone in providing direct external customer access and links to systems. In today’s software market, the difference between an IMS and WMS software package is sometimes hard to distinguish.

The determination to use barcoding or RFID will depend on the actual layout of the warehouse, value of the goods, and what type of security is needed. RFID is more expensive overall, and therefore is usually associated with higher valued goods, where tighter security is warranted, or where the company wants to use a more passive data collection method.

Further, the system (IMS or WMS and method of identification) will need to be compatible with the type of picking process being utilized, which will affect the number of personnel and type of equipment needed.


Andrew Rawson

@Traliant

Andrew Rawson came to Traliant with more than 25 years of experience in strategy, operations, and marketing. Most recently, Andrew served as the Global Head of Compliance Learning (eLearning) at Thomson Reuters, an information, technology, and services company with more than 60,000 employees.

“One of the best ways to keep track of warehouse inventory is to…”

Make sure everything has a label. It may seem like a simple fix but it could make a huge difference when trying to properly manage warehouse inventory. Having labels on everything makes it much easier for warehouse workers to pick the right inventory more often. Human error is inevitable but by labeling, ultimately you are cutting the risk of these errors way down.


Darren Schreher

@iheartraving

Darren Schreher is the Digital Manager for INTO THE AM and iHeartRaves, curators of all over print clothing and world leaders in festival fashion.

“We use software to help manage our warehouse inventory…”

It’s also critically important for the entire returns process. Our recently upgraded software can now automatically send a customer a return label for them to send products directly back to us. This cuts down lots of friction by not requiring the customer to provide their own shipping labels. The software also helps us track exactly which stages the return is in and clearly communicate the status to the customer so they know what’s going on at all times. Also, we automate these types of communication to all the necessary departments, including operations and marketing:

Before we had this type of communication, we had lots of issues in terms of overselling, marketing products that have low stock, and having inventory sit in our warehouse too long before items became live for sale, etc.

Products and Tracking Solutions from Camcode:


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